June 2007 edition

Welcome to the XMediusFAX monthly review of product news, success stories, events, and top industry highlights from Sagem-Interstar, the VoIP industry's pioneer and leader in boardless Fax over IP (FoIP). For this edition, we feature a recent success story, upcoming events, and review of the 3rd Annual Sagem-Interstar User Group Conference.

Please note that for our future newsletter issues, we will be moving to a quarterly format. The next XMediusFAX News Brief will be in late August, at "back-to-school" time.

News

Sagem-Interstar and large international HR firm team up to boost productivity and save costs

Cisco Technology Partner Catalog 2007 Update

Sagem-Interstar becomes an official member of the International Institute of Telecommunications (IIT)

Success story

Sagem-Interstar and large international HR firm team up to boost productivity and save costs

A major human resources firm (HRF for this story) with offices in the U.S. and Europe recently replaced two expensive and error-prone systems with the award-winning XMediusFAX SP fax server.

HRF was spending more than $500,000 per year processing timesheets using a fax service bureau in the U.S. and more than $100,000 per year using a courier service in Europe. The process was slow and prone to human error, as well as to telephony and fax machine failures. This is a mission-critical activity for HRF and they could not afford downtime.

As well, they needed a fax server solution that would accelerate timesheet and invoice processing; eliminate errors and cut costs; and be scalable to handle the “Friday crunch.” The European branch had several additional requirements.

Sagem-Interstar installed the boardless XMediusFAX SP in a two-server, active-active configuration, giving HRF a bullet-proof hardware-software solution featuring XMediusFAX SP’s built-in replication, fault tolerance and load balancing. Additionally, Sagem-Interstar worked with Cisco and the customer’s telecom provider to integrate redundant PSTN gateways and telephone number rollover to ensure that there was no single point of failure.

HRF enjoyed substantial benefits immediately. The new system eliminates manual fax handling and data inputting, ensuring faster and more accurate data processing. XMediusFAX SP uses a combination of the inbound 1-800 number and the fax caller ID to route faxes to specific folders. OCR and forms recognition software extract information from the fax images and insert it into payroll and invoicing databases for validation.

With the elimination of fax paper and toners alone, XMediusFAX quickly paid for itself. To solve the Friday crunch, XMediusFAX SP plus HRF’s eight T1 lines easily handle greater than 50,000 faxes in a six-hour time span. This robust solution can process 184 simultaneous fax calls. And employees who manually processed and filed the faxes were redeployed to higher-gain activities.  

To learn more about this solution, please contact your local Sagem-Interstar Regional Sales Manager, or email us at sales@faxserver.com.

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Sagem-Interstar's 3rd Annual User Group Conference and F1 Grand Prix festivities unite industry experts and customers

From June 8-10, over 300,000 fans and tourists visited Montreal for a healthy dose of speed, sunshine and roaring engines. Not to be outdone, Sagem-Interstar held its 3rd Annual User Group Conference in tandem at the International Institute of Telecommunications. Customers, business partners and speakers were invited to Montreal on June 8 to participate in a day of discussions and presentations aimed at generating conversation, sparking and exchanging ideas, and keeping everyone informed of Sagem-Interstar's latest developments and future plans. Guests were able to gain valuable IP industry insight, and have their questions answered by Sagem-Interstar's leadership team and technical experts.

Guests of Sagem-Interstar also enjoyed Montreal's fine culinary diversity and downtown nightlife, topped off with the Formula 1 Grand Prix of Canada 2007 weekend races at the Gilles Villeneuve Circuit.

To learn more about how you can be a part of future Sagem-Interstar User Group Conference events, contact your local Sagem-Interstar Regional Sales Manager, or email us at sales@faxserver.com.

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Tech support corner

Quebec and statutory holidays: The Sagem-Interstar Customer Support Center will be closed for St. Jean Baptiste Day on Monday, June 25, but will be open on Canada Day, Monday, July 2.

U.S. statutory holiday: The Sagem-Intersetar Customer Support Center will be open for Independence Day (Wednesday, July 4).

Knowledge Base articles in the spotlight:

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Visit Sagem-Interstar at these upcoming events:

Cisco Networkers 2007:

CIPTUG 2007:  October 29 – November 1, 2007 – Austin Convention Center, Austin, TX

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Sagem-Interstar becomes an official member of the International Institute of Telecommunications (IIT)

Sagem-Interstar recently became a member of the IIT. Situated in the heart of downtown Montreal, the IIT is "...one of Canada’s top industrial centres with respect to telecommunications and information technology. Founded in 1999 by the Canadian telecommunications industry with the financial support of the Quebec government, the IIT is a not for profit organization with more than 70 member companies....As a place for networking together and colloborating, IIT is a crossroads for large companies, SMEs, venture capital companies and universities.....
Its mission is to be an important player in economic development for the telecommunications and information and communication technologies (ICT) industry....In December 2003, the IIT signed an agreement with the International Telecommunication Union (ITU) in Geneva, making the IIT a privileged partner of the ITU in supporting centres for excellence in ICT training and consulting services in developing countries. " More about the IIT >>

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XMediusFAX: The world's first T.38 boardless (software-only) FoIP fax server

XMediusFAX transmits faxes in real-time using VoIP gateways instead of expensive, dedicated fax board hardware and third-party communications software. It doubles the ROI on your VoIP investment and enables productivity gains with direct-to-desktop faxing, which integrates with Microsoft Outlook, Lotus Notes, and SMTP-compliant mail. Secure, fast, and HIPAA-compliant, XMediusFAX is a field-proven and reliable full-featured fax server with pioneering technology. Since 2002, XMediusFAX has been deployed in thousands of installations worldwide, catering to enterprise, government and service provider organizations of all sizes. More >>

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