The Cardiovascular Group Skips to a Faster Beat
Enhancing Business Practices with XMediusFAX FoIP for Cisco AXP/ISR
The Client
The Cardiovascular Group is a leading northern Virginia cardiology practice with eleven clinical offices offering a full range of both comprehensive heart disease and cardiovascular services. The practice offers patients a wide spectrum of treatment options with emphasis on simplifying procedures to fit the individual patient needs using the latest technology. The practice has always been an early adopter of proven technology, seeking streamlined operations and reduced costs while providing extraordinary cardiovascular care.
The Cardiovascular Group’s 250 employees utilize fax in their day-to-day activities. Inbound and outbound documents account for the organization’s 3,000 to 6,000 monthly fax volumes. Fax documents aid in confidential patient, physician, hospital and internal communications.
As faxing is a critical application within The Cardiovascular Group’s business, it requires a proven and reliable process. Prior to switching to the new Cisco AXP–XMediusFAX Fax over IP (FoIP) solution for its faxing operations, The Cardiovascular Group used a competitor’s fax server appliance and another competitor’s messaging management solution, as well as 20 non-networked fax machines. This set-up proved to be problematic.
The Challenge
Fax transmissions were slow, time- consuming, and bogged down with connection problems. The practice also experienced problems with document conversions from applications to fax, archiving, and Citrix interoperability.
The Cardiovascular Group required a centralized faxing solution to reduce costs and improve the management of large volumes of incoming faxes.
The practice also needed faster processing time to convert documents from standard software applications to a fax format and to seamlessly integrate with its Citrix environment.
The Cardiovascular Group was eager to address these productivity inefficiencies with innovative technology.
The Selection Process
With the help of The Signature Group, a systems and integration firm, The Cardiovascular Group investigated various leading fax server solutions on the market. They sought an IP-based fax server solution that would easily integrate within its Cisco-based VoIP infrastructure and harmonize all faxing operations for its eleven locations to deliver time and cost savings.
The Solution
The Cardiovascular Group selected the Cisco AXP–XMediusFAX FoIP solution because of its feature-rich capabilities and compelling ROI case. As the industry’s first FoIP server to run inside a Cisco ISR, the XMediusFAX AXP edition emerged as the top choice for these advantages:
- Savings on extra servers, fax boards, rack space, and energy consumption
- Seamless VoIP and Citrix integration
- Enhanced Active Directory integration
- Archiving of all fax transactions to any network storage device (creating an audit trail of all faxes sent and received to ensure HIPAA compliance)
- Security and privacy protection for confidential fax documents (incoming faxes considered private area delivered via SMTP to email inboxes)
- Fast electronic document conversion to fax
- Rapid deployment, ease of use and transparency
Results and Benefits
The Cardiovascular Group’s migration to the Cisco AXP–XMediusFAX solution is expected to allow the practice to send and receive faxes more quickly, efficiently, and reliably.
The company plans to reap the benefits of:
- Heightened productivity
- Reduced Total Cost of Ownership (TCO)
- Improved reliability and secure fax delivery
- Minimized hardware footprint with an eco-friendly solution
- Increased ROI on current VoIP investment
- Estimated savings of $3,000+/month
- Consolidated point of contact for technical support
